Service Level Agreement

18. Governing Law

18.1 Governing Law

This SLA shall be governed by, and construed in accordance with, the laws of Malaysia.

18.2 Jurisdiction

Subject to Clause 18.3 and the dispute-resolution provisions of the Subscription Agreement, the courts of Malaysia shall have exclusive jurisdiction over disputes arising from this SLA. Where the Subscription Agreement provides for arbitration or another mechanism, that provision prevails to the extent of inconsistency.

18.3 Dispute Resolution

The parties shall first seek to resolve a dispute in good faith through their senior representatives and any agreed governance process. If unresolved within thirty (30) calendar days after written notice, or where urgent relief is required or a mandatory limitation period or statutory process applies, either party may use the forum stated in the Subscription Agreement or, if none is stated, the courts of Malaysia.