Clause 7: Incident Severity Classification

7. Incident Severity Classification

7.1 Incidents shall be classified according to the severity levels set out in the table below:-

Severity	Description
Critical (“P1”)	A material production outage of Credential issuance, the Credential management dashboard, or the public verification portal affecting all or substantially all intended users; or a confirmed security incident materially affecting Subscriber Personal Data, with no reasonable workaround.
High (“P2”)	Significant degradation or partial outage of a core BlockchainCert function affecting a material subset of users, where the function is impaired but remains partially available or a limited workaround exists.
Medium (“P3”)	A non-critical defect, limited degradation, or feature failure with a reasonable workaround and limited operational impact.
Low (“P4”)	A cosmetic issue, documentation error, configuration question, how-to request, or general enquiry with no material functional impact.