Service Level Agreement

17. Exit Assistance and Transition

17.1 Exit Assistance

Upon expiry or termination of the Subscription Agreement, the Service Provider shall provide reasonable transition assistance requested within thirty (30) calendar days after the effective date, or another period agreed in writing.

Transition assistance may include:-

(a) continued access to a Covered Service after the effective termination date only where expressly agreed and all applicable fees are paid;

(b) export of Subscriber Data held in Service Provider-controlled off-chain systems in a supported, structured, commonly used format;

(c) reasonable knowledge transfer and relevant Service Documentation for an agreed migration;

(d) reasonable cooperation with the Subscriber or an authorised successor, subject to confidentiality, security, and third-party restrictions; and

(e) reasonable explanation of Credential status and on-chain verification-record treatment following termination.

Transition assistance may be subject to reasonable fees and does not require disclosure of source code, security-sensitive information, the Service Provider’s confidential information, or another subscriber’s information.